As a result of the Covid-19 pandemic we have amended our terms to reflect Coronavirus procedures below.
When you submit a booking request you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via email once a payment has been received. Bookings will remain provisional for up to 24 hours to allow payment to be made.
The price of the accommodation includes the following: VAT, Wifi, Electricity, Linen, Towels, Cleaning materials, Laundry products, Hot water and Central heating and the products included in the welcome basket and complimentary toiletries, and any other complimentary items supplied at arrival only. There are no hidden extras. We are happy to unpack a supermarket shop for you prior to your arrival to allow you to settle straight into your stay with us. We also work with local suppliers to deliver home cooked ready meals to your door. Local take away suppliers will also deliver to your barn. Details can be found in the ‘booking information’ document sent with your booking confirmation once payment has been received.
When making a booking, you will be given a number of different payment options to reserve your chosen dates. A non-refundable deposit of 25% of the cost of the holiday is required to secure your booking. Payment of the balance of the cost of the holiday is due 8 weeks before the date on which the holiday is due to commence. For those bookings made within 8 weeks of the start of the holiday, full payment is due on booking. A balance reminder email will be sent out to you 8 weeks prior to the start of the holiday.
Methods of payment include our preferred method of bank transfer, or by card payment over the phone into the card machine, or online via SuperControl/Holiday Rent Payment via the link on the booking summary email. If your booking is complete and you have actioned a bank transfer of the deposit, please inform us by email so we can confirm your booking immediately. Thank you.
An administration fee of £25 will be charged for any alteration to a booking made by guests, however, this does not apply to postponement of stays due to Covid-19 government restrictions when no admin fee will be charged. If the cost of an alternative booking date chosen is higher than the booking being rearranged, the difference is chargeable. If the alternative date is less, there will be no refund of the difference.
We ask that guests treat holidays in the UK the same as they would abroad. Guests are strongly advised to take out holiday travel insurance which covers Covid-19. Some insurers will cover you for cancellations where the booking was made on a date originally outside of a coronavirus restriction period. Other guests have used their credit card providers to make a claim for losses associated with cancelling their break.
Where your insurance or credit card provider cannot cover you for a cancellation due to Covid-19 government-imposed travel restrictions, we are offering our guests postponement of their break with no admin fee. As we are a small family business, we would ask that our guests explore the first two options before accepting the offer of a postponement to their stay.
If the cost of an alternative booking date chosen is higher than the booking being rearranged, the difference is chargeable. If the alternative date is less, there will be not obligation to refund the difference.
If a booking has been made that fits within government guidelines, and a guest chooses not to travel, then our normal terms and conditions will apply in that a refund (minus the deposit and a 3% admin fee) will be given only if the dates are resold. This also applies if a guest is showing symptoms of Covid-19 or is in a self-isolation 14-day period, we ask that they do not travel.
Once you have booked your holiday and it has been confirmed in writing via email by us, our agreement is a legal contract and your deposit is non-refundable.
If for whatever reason you cannot take your holiday and the booking cannot be re-let, you are still liable to pay for the booking in full, even if we have not yet received your balance. If we do succeed in re-letting the booking, you are no longer liable for the balance, or we will refund it (or the balance amount that it has been resold at) to you if you have already paid it.
Please note that your deposit is not refundable under any circumstances therefore we strongly recommend that you take out cancellation insurance, which is inexpensive and can be obtained from any good insurance broker.
Due to Covid-19 enhanced cleaning routines, your accommodation will be available to you from 4pm on the day of arrival, unless otherwise arranged. Please try not to arrive earlier as we will still be busy preparing your accommodation. You will be asked to text prior to your arrival to allow us to greet you personally on arrival (socially distanced). Please sanitise your hands at the entrance of your barn on arrival.
Please be ready to leave the accommodation by 10am on the day of departure. Please try to leave the accommodation as clean as possible bearing in mind that other guests will be arriving that day. Please leave the keys at the entrance to the barn and the barn unlocked. Please sanitise your hands at the exit of your barn on departure. Please come and say goodbye!
We would only cancel your holiday if your accommodation is unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.
You are responsible for keeping the properties and all furniture, fixtures, fittings and effects in or on the premises in the same state of repair and condition as at the commencement of the holiday and also undertake to leave the premises in the same state of cleanliness and general order in which it was found. The owner of the holiday property should be compensated for any damage and breakages which may occur. Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of if you did not report this.
We will only accept group bookings where they fall within the set government health guidelines for Coronavirus during the current pandemic. Should you wish to book for a future date, we ask that you take out travel insurance covering Covid-19 as The Dovecote Barns will not be liable for any cancellation for a booking made within the current restriction period.
Hen parties must book out all three barns to avoid disturbance to other guests staying onsite. The barns are not suitable for stag parties. There is a ‘hen party’ policy document which you will be given on arrival and asked to follow the simple, courteous guidelines that are set out. This document can be emailed to you prior to your arrival.
We request a refundable £200 deposit which will be returned to you in full within 7 days of departure provided there has been no damage to the buildings or contents by any member of your group. Any damage found will be rectified, the amount deducted from the deposit, receipts provided and an invoice for any additional cost over and above the refundable deposit amount.
The number of persons using the Holiday accommodation (except for babies in cots where applicable) shall not exceed the maximum number stated in this brochure unless previously arranged. Cots are deemed suitable for babies up to 24 months. The property owner is entitled to refuse admission to any persons or animal not declared at the time of booking. Arrangements for an additional child to the maximum stated can be made with the owner at time of booking for exceptional circumstances.
Pets are not permitted on-site. We can make recommendations for an excellent local kennels/cattery. The exception to this would be guide dogs for the blind by prior arrangement.
The property owner or their representative shall be allowed access at any reasonable time during the holiday occupancy should an emergency or problem arise that need attention by the owner. The owner shall consult the guest prior to entering the property.
Smoking is not permitted within the holiday properties. Ashtrays can be provided on request for smoking outside.
We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.
Contact data is stored on a third party computer for all online bookings. No financial or card data is stored on any computer with the exception of the online card payments processed via Holiday Rent Payment. These companies as well as The Dovecote Barns are all compliant with the annual PCI DSS Compliance regulations check.