Terms & Conditions

TERMS AND CONDITIONS

Contract

When you submit a booking via our online reservation system you will receive an automatically generated booking summary by email to the email address you provide in the booking form. This does not form a contract between us. A contract shall only arise when your booking is subsequently confirmed in writing via a letter of confirmation sent to you by email once a payment has been received.  Bookings will remain provisional for up to 24 hours to allow payment to be made.

Prices

The price of the accommodation includes the following: VAT, Wifi, Electricity, Linen, Towels, Cleaning materials, Laundry products, Hot water and Central heating and the products included in the welcome basket and complimentary toiletries, and any other complimentary items supplied at arrival only.  There are no hidden extras.  We are happy to unpack a supermarket shop for you prior to your arrival to allow you to settle straight into your stay with us.  Details can be found in the ‘booking information’ document sent with your booking confirmation once payment has been received.

Bookings and Payments

When making a booking, you will be given a number of different payment options to reserve your chosen dates.  A non-refundable deposit of 25% of the cost of the holiday is required to secure your booking.  Payment of the balance of the cost of the holiday is due 8 weeks before the date on which the holiday is due to commence.  For those bookings made within 8 weeks of the start of the holiday, full payment is due on booking. A balance reminder email will be sent out to you 8 weeks prior to the start of the holiday.

Methods of payment include bank transfer, by phone via debit or credit card or online via SuperControl/Holiday Rent Payment. Telephone payments can be made once your booking enquiry form has been received on 01757 249332 within 24 hours of making the booking.  You will be emailed a booking confirmation and any card payment machine receipts will be in your welcome basket on arrival.
Charges
Bank Transfer (No surcharge) Telephone Debit Card (No surcharge) Telephone Credit Card (2% surcharge) Online Debit Card (3% surcharge) Online Credit Card (3% surcharge).

Non-Availability of Accommodation

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. We would attempt to offer you alternative accommodation, however if this was not possible, or unacceptable to you, then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival

Your accommodation will be available to you from 3pm on the day of arrival, unless otherwise arranged. Please try not to arrive earlier as we will still be busy preparing your accommodation.  You will be asked to text prior to your arrival to allow us to greet you personally on arrival.

Departure

Please be ready to leave the accommodation by 10am on the day of departure, unless otherwise arranged. Please try to leave the accommodation as clean as possible bearing in mind that other guests will be arriving that day.  Please come and say goodbye!

Damages and Breakages

You are responsible for keeping the properties and all furniture, fixtures, fittings and effects in or on the premises in the same state of repair and condition as at the commencement of the holiday and also undertake to leave the premises in the same state of cleanliness and general order in which it was found. The owner of the holiday property should be compensated for any damage and breakages which may occur (fair wear and tear excepted). Please report these as soon as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of if you did not report this.

Exclusive Group Use / Hen Party Policy

We welcome group bookings and by enlarge have had no issues with hen parties or other group bookings. Due to damages caused in the past and considerable expensive caused, it is with regret we have had to adopt a policy. A refundable deposit will be requested when the balance payment is due.  Any deposit amount will be refunded in full within one week of departure provided no damage has been caused to the property, the property contents or the grounds.

Hen parties must book out all three barns to avoid disturbance to other guests staying onsite.  The barns are not suitable for stag parties.  There is a ‘hen party’ policy document which you will be given on arrival and asked to follow the simple, courteous guidelines that are set out.  This document can be emailed to you prior to your arrival.

Liability

We do not accept any liability for any damage, loss or injury to any member of your party or any vehicles or possessions, unless proven to be caused by a negligent act by ourselves or our employees or contractors whilst acting in the course of employment.

Maximum Persons per Property

The number of persons using the Holiday accommodation (except for babies in cots where applicable) shall not exceed the maximum number stated in this brochure unless previously arranged. Cots are deemed suitable for babies up to 24 months. The property owner is entitled to refuse admission to any persons or animal not declared at the time of booking.  Arrangements for an additional child to the maximum stated can be made with the owner at time of booking for exceptional circumstances.

Access to Holiday Property

The property owner or their representative shall be allowed access at any reasonable time during the holiday occupancy should an emergency or problem arise that need attention by the owner.  The owner shall consult the guest prior to entering the property.

Smoking

Smoking is not permitted within the holiday properties. Ashtrays can be provided on request for smoking outside.

Pets

Pets are not permitted on-site.  We can make recommendations for an excellent local kennels/cattery.  The exception to this would be guide dogs for the blind by prior arrangement.

 

We look forward to welcoming you to The Dovecote Barns