Privacy Policy

This privacy policy sets out how The Dovecote Barns uses and protects any information that you give us when you use this website.

The Dovecote Barns is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement and with the delivery of our service to you.

What information do we hold?

When bookings via our website or over the phone are made, personal details we hold for you are your name, postal address, email address, landline and/or mobile number.

This information enables us to respond to your queries, process payments, and provide excellent customer service with your specific choices made to make your stay with us perfect.  This information is not used other than by The Dovecote Barns to ensure we offer you the best service possible.

These details are kept on a database held at a third party supplier system called ‘Supercontrol’ who have a legal duty to secure and comply with all European Laws including GDPR for the security and safety of your data.

No payment card data is held on these systems.  If the online card payment option is used, the third party ‘Holiday Rent Payment’ company is responsible for the security of this data.  They must comply with all European and Worldwide Laws regarding the security of card data.

The Dovecote Barns, SuperControl and Holiday Rent Payment are all audited yearly for compliance of the PCI DSS Compliance (Payment Card Data Security Standard).

Only online card payments retain information for balance payments on bookings.

GDPR Data Protection 2018

No mailings will be made to any email addresses unless you have given your direct consent post 25th May 2018.

To keep up to date with offers, news and late availability, we ask that you choose to follow us on social media via Facebook and Twitter.

Cookies and Google Analytics

We use Google Analytics cookies on our website pages to help analyse web traffic to our website.  We use traffic log cookies to identify which pages are being used. This helps us improve our website. We only use this information for statistical analysis purposes and then the data is removed from the system.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.